Everyone talks about AI and how it will transform the workplace. Last week, I saw a very real and concrete example of that happening in our own repair workshop.
Without any developers involved, a manager and a technician — Sébastien and Florian — worked together to build an AI-assisted application that cut customer ticket registration time by more than 70%.
They defined their needs, analyzed the impact, reverse-engineered the database, and used AI tools to build a simple, barcode-driven interface that replaced a clunky multi-step workflow with a single screen.
It's a reminder that real transformation doesn't always come from the top down — it often starts with people on the ground who understand the problem and take the initiative to solve it.
Kudos to them. Quiet innovation like this deserves more attention.