"No IT team required" doesn't mean dumbed down. It means designed differently.
A configurable system gives you options. A configured system gives you answers.
The difference matters. One assumes someone on your team knows what a RAG pipeline is. The other assumes no one does, and shouldn't have to.
When a system arrives ready to work — not ready to be set up — that's not a limitation. That's a product decision. The hard kind. The kind that requires saying no to flexibility in order to say yes to usability.
Most AI tools ship as toolkits disguised as products. They call it "customizable." The customer calls it "another thing I need to hire someone for."
Configured beats configurable when your user doesn't have an engineering team. Which is most businesses.